App identity
Jav Reel was previously named Moment Share (MomentShare). These policies apply to the same Android app, package buzz.momentshare.app, including versions still displaying the former name. Support remains [email protected].
Copy reviewed: 8 October 2026
Raise a dispute
Email [email protected] with your Jav Reel username, transaction reference, date, amount and a concise explanation. We will acknowledge, investigate with the payment provider where applicable and provide a status update.
Escalation
If the response does not resolve the issue, request grievance escalation in the same email thread. This process does not limit rights available under applicable consumer or payment law.
Updated 10/8/2026